If you have any questions related to an online order or a general inquiry, our Customer Service team is here to help.
Please email customerservice@toysrus.ca, and a team member will get back to you as soon as possible.
Our PLAYLAB indoor playgrounds remain open in select stores. Please call or visit your local store for information on hours, tickets, and birthday parties. Follow us on social for the latest updates!
You can always shop at any of our Toys“R”Us and Babies“R”Us locations . Find your nearest store below.
We’re currently upgrading our website to a new platform to improve performance and future shopping features. During this transition, online checkout is temporarily unavailable.
Online purchasing is expected to be available mid February.
All orders placed before January 11th, 2026:
No action is required on your part unless notified.
Yes. Returns and exchanges continue in-store according to our standard return policy. Online return functionality may be limited during the transition.
Yes, Please reach out to your local store.
We will announce the relaunch through:
Please follow us on social to be the first to know.
Instagram: @toysruscanada